Why Buckner's Is Better
Our Customer Service
Buckner’s Heating and Cooling stands out from others in the industry because of our commitment to customer satisfaction. Our founder, Roger Buckner, believes in paying attention to the small details and exceeding the customer’s expectations. It’s this approach to our business that motivates the team at Buckner’s to provide superior service.
Our expert technicians are professional, knowledgeable, and friendly! They take great pride in their work and don’t cut corners. Each technician receives regular training, including biannual manufacturer instruction, to continually improve his proficiency. All of this expertise is available to Buckner’s customers!
Our Sales Process
The relationship between Buckner’s and the customer begins when the phone is answered. Calls for replacement equipment are given directly to the consultant who will be making the initial visit.
We spend a lot of time listening to our customers, discussing their specific issues/concerns, and answering any preliminary questions. Measurements and digital photos of the existing equipment are taken. Once the information has been gathered, we sit down and discuss all the options. We place a special emphasis on finding the right fit for the customer – there is no “cookie-cutter” approach for every circumstance.
At Buckner’s, we are committed to satisfying the customer before, during, and after the installation. We look to build a relationship and refuse to apply pressure or suggest solutions that are not entirely in our customer’s best interest.
Photo-worthy workmanship, high-quality materials, and no shortcuts—–all standard with a Buckner’s installation. Every job, from the most basic to the most elaborate, receives a 100% satisfaction guarantee.
Buckner’s is better
Discover the Difference
Our service is so good, we know you won’t be disappointed! That’s why we offer a 100% satisfaction guarantee.
We want to take out the stress of finding an HVAC contractor, so you can count on us for free estimates.
To provide the best service, all of our technicians receive ongoing training to keep their skills sharp.
HVAC problems can occur at the least convenient times, so we’re available around the clock to help out!
Our team works hard to deliver top-quality heating and cooling solutions, so that you don’t have to worry.
As proud members of our community, we truly understand the HVAC needs of our local customers.
Customer Satisfaction Every day
It's difficult to find good workmanship and customer service these days. Max and Ian were professional, knowledgeable, and personable. It was an all day install of new furnace and ac unit. Thank you to Buckner Heating & Cooling, I…L. Yates
Working with Buckner was a pleasure. Of course we lost our cooling during the hottest time, but the day I called for an estimate for a replacement of our heat pump Steve was out that same day. Parts were…D. Steiner
Buckner's has been taking care of our AC/Heating and Hot Water heater needs for years. We just had them install a new Furnace/AC system after researching their price and discovering it was quite reasonable. Their installers and technicians are…M. Lappin
Super happy we chose Buckner’s and would highly recommend them. We had a 20+ year-old zoned HVAC system so needed to replace 2 units. Steve did a great job explaining our options and advising on the best units for…K. McCann
Troy, Nic, Jacob and Ian showed up on time, covered my floors and began tearing out my old furnace inside and my old AC unit outside. The very efficient team of four were cheerful and fast. They ripped and…K. Gilstrap