Our Customer Service
Buckner’s Heating and Cooling stands out from others in the industry because of our commitment to customer satisfaction. Our founder, Roger Buckner, believes in paying attention to the small details and exceeding the customer’s expectations. It’s this approach to our business that motivates the team at Buckner’s to provide superior service.
Our expert NATE-certified technicians are professional, knowledgeable, and friendly! They take great pride in their work and don’t cut corners. Each technician receives regular training, including bi-annual manufacturer instruction, to continually improve his proficiency. All of this expertise is available to Buckner’s customers 24 hours a day!
Our Sales Process
The relationship between Buckner’s and the customer begins when the phone is answered. Calls for replacement equipment are given directly to the consultant who will be making the initial visit.
We spend a lot of time listening to our customers, discussing their specific issues/concerns, and answering any preliminary questions. Measurements and digital photos of the existing equipment are taken. Once the information has been gathered, we sit down and discuss all the options. We place a special emphasis on finding the right fit for the customer – there is no “cookie-cutter” approach for every circumstance.
At Buckner’s, we are committed to satisfying the customer before, during, and after the installation. We look to build a relationship and refuse to apply pressure or suggest solutions that are not entirely in our customer’s best interest.
Photo-worthy workmanship, high-quality materials, and no shortcuts—–all standard with a Buckner’s installation. Every job, from the most basic to the most elaborate, receives a 100% satisfaction guarantee.